CTC Privacy Policy

CTC is committed to protecting your privacy. Our privacy policy indicates to you what information we collect about you and how we use it. By using our services, in any capacity, you agree to the collection and use of information in accordance with this policy. We use your Personal Information for providing and improving our services to you.

Computer browsing information – Log data:

We do not store any of your browsing history when you are viewing our website.

Purchases on our website:

When you make a purchase on croydontherapyclinic.com your order details are stored on our secure back frame portal. We are able to track your order and ensure it is completed or not. In the instance of an incomplete order we may use your personal details to contact you and assist you in completing your purchase. No CC information is stored at any time.

Information Collection and how we use it:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personal information may include, but is not limited to, your email address, name, phone number, postal address or other contact information.

Third Party Service Providers:

We may employ third party companies and/or individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Website Links:

Our website Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site and therefore their relevant privacy policy.

Marketing Opt-in:

By providing your details via the CTC website or by purchasing CTC Courses or Products, you are agreeing to receive marketing emails related to CTC Courses, Services and/or Products. You will be able to opt-out of emails at any time by contacting us.

Web based request forms:

When you fill out the forms on our website (www.croydontherapyclinic.com), we store the data you send us. We may use this information to improve customer service and for marketing purposes. This data is NOT passed on to any third-party organisations and resides in secure web-based database.

In clinic forms:

When you visit any of our clinic for a 1:1 session you will fill out a standardised registration form. This form will collect the following details:

  • Name
  • Address
  • Date of Birth
  • Telephone Number
  • Email address
  • GP details
  • Private medical Insurance (PMI) details (if applicable)

The purpose of this information is to allow your clinician to ensure they manage your case with the relevant due care and consideration for your age, your requirements and your program. The PMI details are used to bill your insurer as appropriate or to communicate directly with them if appropriate. None of your information is passed to a third party unless under your explicit consent to release details.

Your PMI may ask for reports of your sessions but this will only occur with your consent.

You may request us to write a letter to a school, a consultant or another person of interest to you. In doing so we will use your name, DOB and relevant medical details on that letter. You will also receive a copy of the letter should you so choose.

E-mail use Policy:

Your email address will be added to our database and may be used for contacting you in regards to your sessions, your programs, CTC marketing campaigns, offers and other generalised information. If you do not wish to receive any of this information you can unsubscribe at any time by emailing croydontherapyclinic@gmail.com requesting this.

Lawful disclosure:

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction. We will also disclose your information if we believe that lawful disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security:

The protection of your personal information is vitally important to us. We will strive to protect your Personal Information in all means reasonably required by us to do so. However, as no form of data transmission is 100% reliable we cannot guarantee its absolute security. Therefore, we make no warranties as to the level of security afforded to your data. We will however always act in accordance with the relevant UK and EU legislation.

Children’s Policy:

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us.

Changes to Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Jurisdiction:

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Further Information:

If you have any further questions regarding our privacy policy please contact us directly.

CTC Legal Policies

By using the croydontherapyclinic.com website and accessing any and all of the contents on this site you are deemed to have entered into an agreement with CTC Limited are therefore bound by the terms set out below.

Intellectual Property:

The contents, design, images, blogs, back frame and underlying code of this web site remain the intellectual property of CTC Limited at all times. You, or any other company linked to the user accessing the site and its contents, may not use or reproduce the content on this web site for any reason without express written permission from the CTC Directors. No other member of the CTC team has the authority to allow use of the contents on croydontherapyclinic.com.

Changes to www.croydontherapyclinic.com:

CTC Limited reserves the right to change, modify, suspend, add or remove portions of this web site at any time and to restrict the use and accessibility of the web site as it sees fit.

No Warranty, Disclaimer of Liability & Indemnity:

CTC Limited makes no warranty concerning the content, products and services available on this web site. CTC Limited does not guarantee the accuracy, content, times, weights, sizes or any other element of the products and services available on this web site. In no event will CTC Limited or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of, failure to use or reliance on this web site.

CTC Limited and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or our reasonable control. This includes any natural disasters, equipment failure, electrical failure including internet access and performance, or any other governmental actions.

Jurisdiction:

This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

Registered Company Details:

Croydon Therapy Clinic Limited

Company Number – 11287830

10 White House
47 Coombe Road
Croydon
Surrey
CR0 1BQ

Phone: 07950176113

Telephone: 07950176113 or 07502909135

Email: croydontherapyclinic@gmail.com

Terms and conditions

Medical Disclaimer

CTC does not accept any responsibility for any bodily harm that may arise during or after attendance on CTC courses.

CTC Training Courses

Please Note: All CTC courses are purchased through Croydon Therapy Clinic Limited.

Fees: Fees for courses will include tutorials, manuals, morning and afternoon tea and a certificate of attendance. CTC Ltd takes no responsibility for any additional costs incurred outside of the fees charged. CTC Ltd accepts no responsibility for any bodily harm that may arise during or after the attendance on a CTC training programme.

Cancellations: Cancellations are accepted with written notice 14 days prior to the start date. There is a £20 admin fee per cancellation.

Insufficient funds: A £20 fee will be charged for invalid cheques or declined credit card transactions due to insufficient funds.

3rd Party Payments: If a third party is responsible for payment, the attendee space on the chosen programme will not be confirmed until full payment has been received by CTC Limited. Only once full payment is received will the confirmation letter be sent out to the delegate and their space reserved.

Photo/Video Release: CTC Limited will occasionally have photographs and/or promotional videos taken during the event for use in print and electronic marketing materials including (but not limited to) brochures, advertisements, newsletters and the CTC website. CTC retains the full rights to use these materials in promoting and marketing all courses, workshops, future conferences and any other CTC events not mentioned herein.

Pregnancy Guidelines: In the first trimester Aqua Fit courses are not suitable. We would generally recommend Aqua Fit courses after the 1st trimester but on completion of a revised health questionnaire. We reserve the right to decline offering a place in Aqua Fit if health or safety of the client may be compromised.

Other:  In the case of minimum course participant numbers not being achieved, CTC Limited reserves the right to cancel courses/training programmes at any given time. In this event full refunds of the course price will be given.

CTC Products

Damaged or Defective Goods: We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us within 5 days if there are any problems. We will at our option replace the goods or refund monies paid by you.

Payment Options: CTC Limited accepts Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro and Solo cards and uses a secure payment system. Cheques can be mailed to us made payable to Croydon Therapy Clinic. Please print out your order and send with payment. Please allow seven working days for cheque clearance. If you wish to pay by BACs or would like to discuss payment options please contact us directly on 07950176113

Order Confirmations: Upon submitting an order you will receive an E-Mail order confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately or call us on 07950176113. In the unlikely event of us being unable to fulfil your order or part of the order, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible If payment has been made on an order that we are unable to fulfil we will notify you immediately and send the item as soon as we have it in stock.

Out of Stock: If an item is out of stock, payment can still be made for the item. If you have made other purchases and those items are in stock we will send the items to you straight away and the item out of stock will be sent separately at no extra charge once in stock.

Refund policy: Please note CTC Limited are unable to accept returns or accommodate refund requests for any paper/hard back books. All other items that are neither damaged nor faulty can be returned at the customers discretion within 14 days of purchase. Once the return has been received a full refund will be issued.